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Crisis Management – April 2020

Exclusively for members of Leaders Excellence at Harvard Square, Crisis Management is the topic and lecture series in April.

 

Preface

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation and respond appropriately is important, and requires not only training, but practice.

 

Crisis

What is a crisis? A crisis is any event that threatens a person, group of people, or the company itself and its bottom line. Crisis can occur any time, day or night, weekday or weekend. A company that anticipates a crisis, and prepares for such an event, is better able to avoid negative situations completely, or, if the situation occurs, better manage the crisis.

 

Internal Risks

Internal risks occur inside of the company property or during company hours involving an employee and their duties. The internal risks to crisis are many. Triggers can occur outside of the workplace, resulting in a reaction or escalation within the company. Vendors, employees, customers, all these people could pose a risk for committing an act of violence inside of the company or on its property. Internal risks are not always a violent act such as an assault, it could also come in the form of threatening emails, unwanted deliveries, etc.

Another source of internal risk for violence, is the company and its management. Understaffed sites, poorly managed departments are another risk that could trigger an escalation to violence. High turnover rates, under equipped areas, and poorly organized departments can be a source of stress that could be addressed before an event does occur.

 

External Risks

External risks, are just like they sound, they are the risks that the company or employees have from the outside environment. Strangers, non-employees, anyone not related to the company. These risks can include crimes like robbery, larceny, and drive by shootings, etc.

Although external risks are not as easy to control as internal risks, the risk of an event occurring can be lessened and a proper analysis of the operations of the company is important.

 

This Month’s Topic Includes:

• Crisis
• Workplace Violence
• Myths
• Escalation
• Concerning Behaviors
• Domestic Violence Indicators
• Triggers of Workplace Violence
• Conflict Dangers
• Response
Strategies

 

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