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Interpersonal Skills Course

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. You will identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.

The Interpersonal Skills course will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations. They will also identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.


Interpersonal Skills is a course in the Executive Mini-MBA℠ program >>



Video teaching note on Interpersonal Skills by Leaders Excellence:



What are the Course Objectives for Interpersonal Skills?

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for this course.

By the end of this course, you will be able to:

  • Understand the difference between hearing and listening
  • Know some ways to improve the verbal skills of asking questions and communicating with power.
  • Understand what non-verbal communication is and how it can enhance interpersonal relationships.
  • Identify the skills needed in starting a conversation, moving a conversation along, and progressing to higher levels of conversation.
  • Identify ways of creating a powerful introduction, remembering names, and managing situations when you’ve forgotten someone’s name.
  • Understand how seeing the other side, building bridges and giving in without giving up can improve skills in influencing other people.
  • Understand how the use of facts and emotions can help bring people to your side.
  • Identify ways of sharing one’s opinions constructively.
  • Learn tips in preparing for a negotiation, opening a negotiation, bargaining, and closing a negotiation.
  • Learn tips in making an impact through powerful first impressions, situation assessment, and being zealous without being offensive.


How Does the Interpersonal Skills Course Work?

This course on Interpersonal Skills are completed via our easy-to-use, cloud-based learning management system. It consist of an introductory video, 12 online modules, an eBook and quick reference sheet. You can complete the course successfully without using the eBooks or quick reference sheets. If you decide to read the eBook, you should expect to use more than the designated time for the course. You can log in to the learning management system from anywhere, making learning self-directed and available 24/7 using any computer or smartphone. The Interpersonal Skills course is part of the Executive Mini-MBA online from Harvard Square.


Do I Need to Speak English Fluently in Order to Complete the Interpersonal Skills Course?

English doesn’t have to be your first language in order to complete the course on Interpersonal Skills. However, you must understand English in order to complete the coursework. If English is not your first language, you should expect to take more than the designated time to complete this course.


What Self-Reflective Question to Ask Yourself on Interpersonal Skills?

Think of the social situation that gives you the most stress. This situation can be within an employment, community, family or recreational setting. Example: introducing one’s self to strangers.

The Situation that gives you the most stress?

What aspect of this situation do you find most stressful? Why?

What do you think are the interpersonal skills needed in order to successfully navigate this situation?


What is the Key to Interpersonal Skills?

The skill of influencing others is a valuable asset to have; it can help us sell products and ideas, convince people and institutions to assist us, and even get the world to change! After all, while we don’t have the power to control other people, we can always do our best to persuade them.

Seeing the Other Side

The first step in influencing other people is entering their world. This means setting aside your own point of view, and looking at the situation from another person’s perspective.  Remember, each person is unique, and consequently sees the world differently. You can’t always assume that what’s clear to you is clear to the people you are talking to. 

In short, you have to be able to answer this question for them: “what’s in it for me?”

Seeing the other side involves knowing what is important to the other person(s): their values, interests, and preferences. Do they have strong feelings against what you are pitching to them?  What would it take to for them to get over their resistance? What are their characteristics, personality traits, social status, or professions that can you use in order to make your point more convincing?

Research, active listening, and keen observation can help you in “seeing the other side.”

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