Conflict Resolution Online Course
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
Video teaching note on Conflict Resolution by Leaders Excellence:
What are the Course Objectives for Conflict Resolution?
Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for this course.
By the end of this course, you will be able to:
- Understand what conflict and conflict resolution mean
- Understand all six phases of the conflict resolution process
- Understand the five main styles of conflict resolution
- Be able to adapt the process for all types of conflicts
- Be able to break out parts of the process and use those tools to prevent conflict
- Be able to use basic communication tools, such as the agreement frame and open questions
- Be able to use basic anger and stress management techniques
How Does the Conflict Resolution Course Work?
This online course includes our course modules, allowing you to take it when you’re ready and at your own pace. The completion time is 2-3 hours of study. You can log in to the learning management system from anywhere, making learning self-directed and available 24/7 using any computer or smartphone.
Do I Need to Speak English Fluently in Order to Complete the Conflict Resolution Course?
English doesn’t have to be your first language in order to participate in this course. However, you must understand English in order to complete the coursework. Depending on your English level, some participants might use more than the designated time to complete the course.
Will I Receive a Certificate?
When you have successfully completed this course, you will be awarded a certificate of completion. This official proof-of-completion document is issued by Leaders Excellence at Harvard Square, organized in 2014 under the laws of the Commonwealth of Massachusetts.
Based on best practices and standards in online education, all our courses meet the high standards of U.S. education. As a member of the Harvard Square Business Association, we are included in the Harvard community at Harvard Square and a member of the Harvard Faculty Club. We are also a member of AACSB International, which places us in the same elite group with the best educational institutions and business schools in the world.
The Leaders Excellence Certificate Courses℠ are an approved and registered service mark by the Commonwealth of Massachusetts, classified under education class 41.
What Self-Reflective Question to Ask Yourself on Conflict Resolution?
Please answer true or false for each of the following questions.
Conflict is always negative?
Conflict is always violent?
Conflict is inevitable?
Anyone can experience conflict?
How to Understand to Conflict Resolution?
Conflict can come in many forms, and our process will help you in any situation.
Although we have outlined the various conflict resolution phases in a particular order and with a particular grouping, that doesn’t mean that you have to use all the phases all the time.
Create an Effective Atmosphere:
- Neutralize Emotions
- Set Ground Rules
- Set the Time and Place
Create a Mutual Understanding:
- Identify Needs for Me, Them, and Us
Focus on Individual and Shared Needs:
- Find Common Ground
- Build Positive Energy and Goodwill
- Strengthen the Partnership
Get to the Root Cause:
- Examine Root Causes
- Create a Fishbone Diagram (for complex issues)
- Identify Opportunities for Forgiveness
- Identify the Benefits of Resolution
- Generate, Don’t Evaluate
- Create Mutual Gain Options and Multiple Option Solutions
- Dig Deeper into the Options
Build a Solution:
- Create Criteria
- Create the Shortlist
- Choose a Solution
- Build a Plan
How Do I Register for the Conflict Resolution Course?
To register for the Conflict Resolution course, please complete the registration form below by scrolling down to find this course on the list. You will be forwarded to our payment page after you have submitted your information.
The cost for this course is $65 and is available for enrollment all year around with rolling admission. If you sign up for 2 courses at the same time the cost is $120 and $175 for 3 courses. Once we receive your registration and payment, you will be enrolled in the course(s) on the next business day with access for 5 days to the learning management system. As the courses are delivered 100% online, it is open to business professionals globally. The completion time for each course is 2-3 hours of study.
Please feel free to contact us if you need any further information at info@LeadersExcellence.com.