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Conflict Resolution Online Course

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground.

In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.


Conflict Resolution is a course in the Leaders Excellence Professional Certificate℠ programs >>



Video teaching note on Conflict Resolution by Leaders Excellence:



What are the Course Objectives for Conflict Resolution?

Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for this course.

By the end of this course, you will be able to:

  • Understand what conflict and conflict resolution mean
  • Understand all six phases of the conflict resolution process
  • Understand the five main styles of conflict resolution
  • Be able to adapt the process for all types of conflicts
  • Be able to break out parts of the process and use those tools to prevent conflict
  • Be able to use basic communication tools, such as the agreement frame and open questions
  • Be able to use basic anger and stress management techniques


How Does the Conflict Resolution Course Work?

This course on Conflict Resolution are completed via our easy-to-use, cloud-based learning management system. It consist of an introductory video, 12 online modules, an eBook and quick reference sheet. You can complete the course successfully without using the eBooks or quick reference sheets. If you decide to read the eBook, you should expect to use more than the designated time for the course. You can log in to the learning management system from anywhere, making learning self-directed and available 24/7 using any computer or smartphone. The Conflict Resolution course is part of the Leaders Excellence Professional Certificate℠ programs.


Do I Need to Speak English Fluently in Order to Complete the Conflict Resolution Course?

English doesn’t have to be your first language in order to complete the course on Conflict Resolution. However, you must understand English in order to complete the coursework. If English is not your first language, you should expect to take more than the designated time to complete this course.


What Self-Reflective Question to Ask Yourself on Conflict Resolution?

Please answer true or false for each of the following questions.

Conflict is always negative?

Conflict is always violent?

Conflict is inevitable?

Anyone can experience conflict?


How to Understand to Conflict Resolution?

Conflict can come in many forms, and our process will help you in any situation. 

Although we have outlined the various conflict resolution phases in a particular order and with a particular grouping, that doesn’t mean that you have to use all the phases all the time. 

Create an Effective Atmosphere:

Neutralize Emotions

Set Ground Rules

Set the Time and Place

Create a Mutual Understanding:

Identify Needs for Me, Them, and Us

Focus on Individual and Shared Needs:

Find Common Ground

Build Positive Energy and Goodwill

Strengthen the Partnership

Get to the Root Cause:

Examine Root Causes

Create a Fishbone Diagram (for complex issues)

Identify Opportunities for Forgiveness

Identify the Benefits of Resolution

Generate Options:

Generate, Don’t Evaluate

Create Mutual Gain Options and Multiple Option Solutions

Dig Deeper into the Options

Build a Solution:

Create Criteria

Create the Shortlist

Choose a Solution

Build a Plan

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