Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. You will also be provided a set of skills in solution building and finding common ground.
In the Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organization no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.
Video teaching note on Conflict Resolution by Leaders Excellence:
Research has consistently demonstrated that when clear goals are associated with learning that the learning occurs more easily and rapidly. With that in mind, let’s review our goals for this course.
By the end of this course, you will be able to:
This course on Conflict Resolution are completed via our easy-to-use, cloud-based learning management system. It consist of an introductory video, 12 online modules, an eBook and quick reference sheet. You can complete the course successfully without using the eBooks or quick reference sheets. If you decide to read the eBook, you should expect to use more than the designated time for the course. You can log in to the learning management system from anywhere, making learning self-directed and available 24/7 using any computer or smartphone. The Conflict Resolution course is part of the Leaders Excellence Professional Certificate℠ programs.
English doesn’t have to be your first language in order to complete the course on Conflict Resolution. However, you must understand English in order to complete the coursework. If English is not your first language, you should expect to take more than the designated time to complete this course.
Please answer true or false for each of the following questions.
Conflict is always negative?
Conflict is always violent?
Conflict is inevitable?
Anyone can experience conflict?
Conflict can come in many forms, and our process will help you in any situation.
Although we have outlined the various conflict resolution phases in a particular order and with a particular grouping, that doesn’t mean that you have to use all the phases all the time.
Create an Effective Atmosphere:
Set Ground Rules
Set the Time and Place
Create a Mutual Understanding:
Identify Needs for Me, Them, and Us
Focus on Individual and Shared Needs:
Find Common Ground
Build Positive Energy and Goodwill
Strengthen the Partnership
Get to the Root Cause:
Examine Root Causes
Create a Fishbone Diagram (for complex issues)
Identify Opportunities for Forgiveness
Identify the Benefits of Resolution
Generate, Don’t Evaluate
Create Mutual Gain Options and Multiple Option Solutions
Dig Deeper into the Options
Build a Solution:
Create the Shortlist
Choose a Solution
Build a Plan